FAQ

Yes, we can also load used products. Please feel free to inquire here

Please refer to our service map. Even if your destination is not covered by our service routes, please feel free to inquire here. We may make a proposal taking advantage of our global service network.

The cargo is loaded and unloaded by vehicle or using trailers, which is much easier than if it is done with a crane. A RORO vessel is like a giant parking garage so your products are protected from heavy rain and wind. We also provide high-quality transportation services to prevent cargo damage.

It depends on the vessel size/vehicle type/vehicle size, but approximately 5,000 vehicles.

We lash all cargo individually using lashing belts and crew members check the condition of the lashing belts regularly during voyage.

We operate approximately 70 RORO (Roll-On, Roll-Off) vessels. Please see our “About us” page.

We have experience transporting EVs and FCVs in addition to gasoline-powered cars. We will continue to engage in transport in accordance with the ongoing diversification of fuels/engines, but a prior check may be required for some fueled cars, so please feel free to contact us for details.

We can also transport non-self-propelled cargo by putting it on trailers or using forklifts. Please refer to our “HIGH & HEAVY / BREAK BULK” page.

Our RORO (Roll-On, Roll-Off) vessels are equipped with liftable decks which allow for the height of the decks to be changed. High-height cargo can be loaded by changing the deck height according to size of the cargo.

Some ships can carry hazardous goods. Also, certain hazardous goods cannot be loaded, so please feel free to contact us for details.

Please refer to our service map. As one example, the frequency of the North Atlantic Service is weekly.

We may do transship cargo at a port on the way to the final destination for your cargo.

You can track your products by booking number, bill of lading number.
Please search your shipment here.

Please send your request here.

The required documents for each port may differ. We recommend that you contact the port directly to acquire the necessary documents.

A B/L is a document that establishes the terms of a contract between a shipper and a carrier under which freight is to be moved between specified points for a specified charge. It serves as a document of title, a contract of carriage, and a receipt for goods. This document is usually required in order for the buyer to take possession of the shipment. Bills of Lading may be negotiable or non-negotiable. Bills that are consigned "to order" of a named party may be transferred by endorsement and delivery in the same manner as a check.

You cannot amend the shipment date after sailing. It amounts to fraud if a Bill of Lading is issued with a false date by a person who is aware that the date is incorrect.

Although 3 is the accepted industry standard, "K" Line can issue as many originals as you require as long as the face of the bill of lading bears the number of originals issued. (i.e., if you require 6 originals, then the originals must state that 6 were issued).

We cannot issue a Bill of Lading and a Sea Waybill with the same B/L number for the same shipment.

The transport of your cargo is governed by the terms and conditions of the Bill of Lading or Sea Waybill issued for the shipment of your cargo.

For a complete presentation of the terms and conditions of the "K" Line Bill of Lading or the "K" Line Sea Waybill, please see "Bill of Lading Terms and Conditions" (https://www.kline.co.jp/en/bl.html)

Please be aware that both maritime law and the terms and conditions of the Bill of Lading or Sea Waybill limit "K" Line's liability for loss or damage to your cargo. Therefore, we strongly recommend our customers to have their cargo insured before the commencement of transport.

We recommend that you contact our regional office representative.

The cutoff date for each port may differ. We recommend that you contact our regional office representative.